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Jido Freight · Driver Relations

Someone in the office who is on your side.

Jido Relations is the team that checks in with every driver, tracks every problem to the department that owns it, and makes sure it gets closed. One-minute check-ins, clear response times, and a straight answer.

Weekly check-inReport a problem

Prefer to talk? Call (770) 727-0111 or email management@jidofreight.com.

What we promise

  • A due time on every problem

    Urgent dispatch and update issues get a first response within one hour.

  • A person, not a ticket number

    Driver relations calls you back and asks whether it is really fixed.

  • No surprises on settlement day

    Paid every Friday, and your first settlement explained line by line.

  • Your first 90 days are tracked

    Seven check-ins from day one to day ninety, so nothing slips.

How it works

Three steps, every time.

The same process whether it is a late settlement, a truck in the shop, or a dispatcher who does not pick up.

01
You check in
Twice a week, one minute: how are pay, home time, your dispatcher, the truck, loads and communication with the office. Flag a problem if you have one.
02
We give it an owner
Anything you flag becomes a ticket with a due time in the department that owns it: Dispatch, Update, ELD, Fleet, Accounting, Safety or Recruiting.
03
We close the loop
When it is fixed, someone from driver relations calls you to confirm it is really solved. If the due time passes, it escalates to us automatically.

Response times

Who owns what, and how fast.

These are the targets we hold ourselves to for a first response. Urgent means you cannot move, cannot deliver, or cannot get paid. Normal means it is costing you time or money this week.

Report a problem
DepartmentHandlesUrgentNormalLow
DispatchLoads, rates, routing, waiting at a shipper or receiver1 h8 h1 d
UpdateCheck calls, ETAs, status in the system1 h4 h1 d
ELDLogs, device, hours-of-service questions4 h1 d3 d
FleetTruck, trailer, breakdowns, shop2 h1 d3 d
AccountingSettlements, deductions, fuel card, advances1 d3 d5 d
SafetyInspections, violations, accidents, drug and alcohol program4 h2 d5 d
RecruitingOnboarding, documents, contract questions1 d3 d5 d

New drivers

Your first 90 days, tracked.

Most problems show up in the first weeks. So we call you on a fixed schedule and work through one checklist together.

  1. Day 1
  2. Day 3
  3. Day 7
  4. Day 14
  5. Day 30
  6. Day 60
  7. Day 90
  8. seven check-ins from driver relations
Onboarding checklist
Everything we confirm with you before day 30. Ask about any line you are not sure of.
  • Documents complete (CDL, medical card, permits)
  • Orientation call done
  • Added to your Telegram group
  • Fuel card works
  • ELD set up and logging correctly
  • Truck inspected at pickup
  • You know your dispatcher and the after-hours contact
  • First load delivered
  • First settlement explained and correct
  • Home time plan agreed

Pay and settlements

What to expect on Friday.

The settlement rules from your contractor agreement, in plain words. Accounting answers questions about any line.

Settlement schedule

Settlements are paid every Friday, one week in arrears: Friday's payment covers the week before.

Your first settlement is issued on the third Friday after you start and covers your first week worked.

Direct deposits usually post within 48 hours, depending on your bank.

Paperwork that gets you paid
Send these after every load. Missing paperwork is the most common reason a settlement is short.
  • Bill of lading
  • Signed delivery receipts
  • Fuel and maintenance receipts
Clean inspection bonuses
Paid for a roadside inspection with no violations.
Level I inspection, no violations
$300
Level II inspection, no violations
$200
Level III inspection, no violations
$100
Fuel tax and deductions

Quarterly fuel and road taxes (IFTA) are the contractor's responsibility. The company runs the fuel tax accounting for you and files it.

Every charge and deduction is listed in your contractor agreement. If a line on your settlement does not match it, report it to Accounting.

Owner-operators

Drive with Jido Freight.

Interstate general freight out of Euclid, Ohio, run by a team that treats drivers as partners. Here is the deal, with no fine print hidden.

Email recruiting(770) 727-0111

  • 90% of load revenue

    You keep ninety percent of what the load pays.

  • 100% of accessorials

    Detention, layover and fuel surcharge are yours.

  • Weekly settlements

    Direct deposit every Friday.

  • 24/7 dispatch

    Dispatch and breakdown assistance around the clock.

  • IFTA handled

    Fuel tax accounting done for you each quarter.

  • Clean inspection bonuses

    Up to $300 per violation-free inspection.

Questions drivers ask

Straight answers.

Contact

Reach driver relations.

For anything about a load, a truck, or a settlement, the fastest route is the report form: it lands with the right department and gets a due time. For everything else, write or call.

Office

25701 North Lakeland Blvd, Suite 113B
Euclid, OH 44132
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Carrier

Jido Freight LLC

USDOT 3529949 · MC 1174807